customer experience

Our Recent Comments

We got the seal installed before Christmas. All went well, the seal fits, inflates and holds vacuum perfectly well. We have now tested over 4000 cycles and not had any problems. The seal appears to be working perfectly, no apparent signs of wear. This is a really encouraging start, thanks for your assistance.
DECEMBER 2019
Thank you for the incredible support that we have received from you over the last 12 months. Without this support we would not be able to make and provide our customers with such incredible products or provide such excellent service, and this is only made possible thanks to the dedication, focus and commitment that we receive from you. I appreciate that at times we have come in with demands and requests that have sometimes have been difficult or with short lead times but you always rise to that challenge and support us in an incredible way. Thank you for continuing to work with us in the way that you do, and we look forward to continuing a successful relationship through 2020.
DECEMBER 2019
Delivery for the 2nd half of the year has been spot on with full marks for delivery each month. I think communication has been really good and the response on quotes has improved massively which has won you some orders when competing with other suppliers. I feel the reputation of yourselves amongst other departments here is very positive and a trusting in your capability to deliver good quality products and help us with developments (as you will see with more new business coming your way on tooling and new parts). Looking forwward to more collaborative work in 2020. Thanks for all your efforts and help this year.
DECEMBER 2019
Just wanted to say thanks so much for getting us out of a hole and such a quick turnaround on this order. You have a happy customer!
NOVEMBER 2019
SEP do a great job for us... they always turn around the job in quick time
NOVEMBER 2019
Big thank you to all at SEP for their efforts of manufacturing and delivering the item at short notice.
OCTOBER 2019

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    2019

    Have to say that our team have been extremely positive of your approach and support - can you thank your team for us as this is appreciated!
    AUGUST 2019
    Thanks for taking a proactive look at our orders and ways to improve
    AUGUST 2019
    Many thanks for your support in making a good success of this project.
    JULY 2019
    You have a very impressive set up & a great culture of business improvement at SEP. I left feeling very comfortable that this critical aspect of our supply chain will be well looked after and look forward to exploring further opportunities with yourselves.
    JULY 2019
    Your van turned up about 3 seconds after I sent the mail!!! All parts booked in and QC passed – thank you for the superb support!
    JUNE 2019
    Designed a door seal, tested fit and supplied in 2 weeks. Very happy with quick turnaround.
    MAY 2019
    Another big thank you to you and your team. A special thank you to: - the skilled and experienced workforce in the workshop for ensuring all tasks, albeit some very challenging and demanding, were made correctly and efficiently to ensure the Events were a success. The effort and application has not gone unnoticed.
    APRIL 2019
    Some really good collaborative work again the past month and helping us with technical queries. Some pulling in orders early to help us which is appreciated. I have been able to move some new parts to yourselves from other suppliers too with pricing coming in well.
    APRIL 2019
    Just to thank you for your support on the events this year that have now ended. Look forward to working with you in the future.
    APRIL 2019
    ...thank you for all of your assistance over the years and I hope you can continue to assist in the future!
    MARCH 2019
    We really appreciate you working late Friday and giving your time over the weekend to ensure these materials arrived to us as quickly as possible. I really didn’t think this one would be possible when the request came through to get these in such short notice, somehow you managed it!
    JANUARY 2019
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    2018

    Thank you to all at SEP for the professional and proactive approach in investigating and resolving this issue, much appreciated!!
    DECEMBER 2018
    Good work by Mark Lampert and team. Thanks!
    DECEMBER 2018
    Thanks for sorting the camprofiles at short notice - excellent service!
    NOVEMBER 2018
    Great response! Thank you!
    NOVEMBER 2018
    Thanks for your excellent support.
    OCTOBER 2018
    Thank you, you pulled us out of the...
    OCTOBER 2018
    That is wonderful news. Thank you for pushing the delivery up for us, it is really appreciated.
    OCTOBER 2018
    You are a hero! Thanks
    OCTOBER 2018
    You're a star!!!
    OCTOBER 2018
    Thanks for your great support!
    SEPTEMBER 2018
    Thank you so much. You have been a great help. Far superior to anyone else I have spoke too.
    AUGUST 2018
    We really appreciate your co-operation and extremely professional approach, I’m so glad we found you!
    AUGUST 2018
    Thanks very much for your excellent service offered to date on this matter. I hope that the findings from this trial will indeed lead to more work between us.
    JUNE 2018
    Thanks for a good service!
    JUNE 2018
    Massive thank you also for getting this to us today.
    MAY 2018
    That’s great news. Please pass on our gratitude to all involved in getting them done so soon.
    APRIL 2018
    You should be noted on the sterling service afforded us yesterday... Your swift response (and continued supply) resulted in us continuing production, and not losing huge monies in downtime and backlog – we could potentially have lost around £6500 per hour until the gaskets concerned were available. We really do value your support and continued service to us, and you ALL continue to produce magic when we need!
    MARCH 2018
    I can confirm they are all good... working a treat! Thanks for all your help and getting the first offs turned around so quickly!
    MARCH 2018
    Business with SEP going really, really well, exceptional service!
    FEBRUARY 2018
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    2017

    Thank you so much for getting these parts rushed through so quickly, you were always one of my best suppliers... you haven’t let me down and I really appreciate it!
    DECEMBER 2017
    Many thanks for your help all week but especially on Sunday, this was greatly appreciated!
    NOVEMBER 2017
    Excellent service as always thanks very much!
    NOVEMBER 2017
    Thanks again. You always deliver great service, cheers.
    OCTOBER 2017
    Thanks for all your help over the years, it's a been a pleasure to work with you & your colleagues!
    OCTOBER 2017
    Lifesaver for urgent supply!
    OCTOBER 2017
    Thanks for getting them gaskets out... it really saved my bacon!
    SEPTEMBER 2017
    I owe you guys a debt of gratitude for getting us out of a hole back in March with allowing us to come down & pick up a replacement seal.
    MAY 2017
    Wowsers! That was quick; if only all suppliers were like you.
    APRIL 2017
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    2016

    Thank you email for exceptional service going above and beyond for us and the end user!
    DECEMBER 2016
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