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Customer Experience

customer experience

Our Recent Comments

Thoroughly professional at all times with fast and efficient expediting, problem solving and an understanding of our needs, its been a pleasure.
JUNE 2025
Over many years SEP have provided only exceptional service to our company
JUNE 2025
Our order was ready one day before was due. Thanks
MAY 2025
Awesome assistance!
APRIL 2025
Thanks to Bailey Jenkins problem resolved. Kind, polite and courteous even though it was our mistake!
APRIL 2025
Thank you for the update and for your help with pushing this through, very much appreciated.
MARCH 2025
Morning, Thanks great news, your assistance in this matter is much appreciated. Kind regards
MARCH 2025
Thank you for the incredible turnaround on these, appreciate you going the extra mile Kindest regards
MARCH 2025
Good afternoon We are in receipt of the above PO this morning and so I just wanted to send a quick thank you for shipping this even quicker than you previously advised. It was an unexpected surprise but really appreciated. Many thanks
FEBRUARY 2025
Excellent!! - Thank you very much!! we needed a purchase order price and quantity changed urgently. Adjustments were made and corrected purchase order was returned to him within 10 minutes of request.
JANUARY 2025

Select a year to read more comments

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    2024

    Very satisfied Over many years SEP have provided only exceptional service to our company. Thoroughly professional at all times with fast and efficient expediting, problem solving and an understanding of our needs, its been a pleasure.
    DECEMBER 2024
    Over many years SEP have provided only exceptional service to our company. Thoroughly professional at all times with fast and efficient expediting, problem solving and an understanding of our needs, it’s been a pleasure.
    DECEMBER 2024
    Thank you for your super support throughout this challenging year. You are a star! I am very thankful for the collaboration with you and I hope we will meet face to face next year.
    DECEMBER 2024
    I would like to thank you for impeccable communication, the highest level of professionalism conduct and for all your support. I know we had our challenges, but everything ended in great success. When someone use to ask me about a delivery from you, if coming or not, I tell them “ come on we are talking about SEP, of course is coming on time” and this is the most reassuring and great feeling of all in this chaotic domain. They do not ask anymore as they know everything is on time with you 😊
    DECEMBER 2024
    I just wanted to thank you so much for sending the washers in earlier than the sales confirmation. It has helped us out a great deal!
    DECEMBER 2024
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    2022

    Very knowledgeable, polite, knows the right products for the job, Well Done and thank you
    MAY 2022
    Excellent service from all at SEP especially **** for organising all through many phone calls.
    MAY 2022
    Thank you for incredibly fast answer. I think is the fast ever offer I got
    MAY 2022
    As always you are a SUPER STAR thank you!
    MAY 2022
    Seal is working as it should, no problems whatsoever. Thank you very much on this one, you helped ****** through the development of this seal and as result of that ‘in a nutshell’ it worked first time and all tests passed! Very much appreciated. Many Thanks
    MAY 2022
    I just wanted to pass on our thanks for the support with this on Saturday. We really appreciate the efforts of *** & *** in responding to this break in, we had the gaskets ready within 3 hours of making the call, outstanding Support from your team.
    MAY 2022
    Thanks for all the support over the weekend it is very much appreciated.
    APRIL 2022
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    2021

    Thank you very much for the support you have given us over the year, it has been a challenge at times but I cannot recall a time that we were ever let down.
    DECEMBER 2021
    That looks like a pukka seal! I am delighted by the progress made so far, so thanks for keeping this development moving in the right direction.
    JUNE 2021
    Thanks for expediting some early gaskets to us … they seem to have improved our position with engine testing Thanks again for your support.
    JUNE 2021
    I have been working with SEP since last 4-5 yrs. As Company representative, Never faced any issue with SEP representative, I Always found Supportive all SEP Representatives. I wish SEP All the best, thanks
    JUNE 2021
    ******* is my contact and he is always very helpful with every issue or challenge I put his way, many thanks for the service you supply us.
    JUNE 2021
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    2019

    We got the seal installed before Christmas. All went well, the seal fits, inflates and holds vacuum perfectly well. We have now tested over 4000 cycles and not had any problems. The seal appears to be working perfectly, no apparent signs of wear. This is a really encouraging start, thanks for your assistance.
    DECEMBER 2019
    Thank you for the incredible support that we have received from you over the last 12 months. Without this support we would not be able to make and provide our customers with such incredible products or provide such excellent service, and this is only made possible thanks to the dedication, focus and commitment that we receive from you. I appreciate that at times we have come in with demands and requests that have sometimes have been difficult or with short lead times but you always rise to that challenge and support us in an incredible way. Thank you for continuing to work with us in the way that you do, and we look forward to continuing a successful relationship through 2020.
    DECEMBER 2019
    Delivery for the 2nd half of the year has been spot on with full marks for delivery each month. I think communication has been really good and the response on quotes has improved massively which has won you some orders when competing with other suppliers. I feel the reputation of yourselves amongst other departments here is very positive and a trusting in your capability to deliver good quality products and help us with developments (as you will see with more new business coming your way on tooling and new parts). Looking forwward to more collaborative work in 2020. Thanks for all your efforts and help this year.
    DECEMBER 2019
    Just wanted to say thanks so much for getting us out of a hole and such a quick turnaround on this order. You have a happy customer!
    NOVEMBER 2019
    SEP do a great job for us... they always turn around the job in quick time
    NOVEMBER 2019
    Big thank you to all at SEP for their efforts of manufacturing and delivering the item at short notice.
    OCTOBER 2019
    Have to say that our team have been extremely positive of your approach and support - can you thank your team for us as this is appreciated!
    AUGUST 2019
    Thanks for taking a proactive look at our orders and ways to improve
    AUGUST 2019
    Many thanks for your support in making a good success of this project.
    JULY 2019
    You have a very impressive set up & a great culture of business improvement at SEP. I left feeling very comfortable that this critical aspect of our supply chain will be well looked after and look forward to exploring further opportunities with yourselves.
    JULY 2019
    Your van turned up about 3 seconds after I sent the mail!!! All parts booked in and QC passed – thank you for the superb support!
    JUNE 2019
    Designed a door seal, tested fit and supplied in 2 weeks. Very happy with quick turnaround.
    MAY 2019
    Another big thank you to you and your team. A special thank you to: - the skilled and experienced workforce in the workshop for ensuring all tasks, albeit some very challenging and demanding, were made correctly and efficiently to ensure the Events were a success. The effort and application has not gone unnoticed.
    APRIL 2019
    Some really good collaborative work again the past month and helping us with technical queries. Some pulling in orders early to help us which is appreciated. I have been able to move some new parts to yourselves from other suppliers too with pricing coming in well.
    APRIL 2019
    Just to thank you for your support on the events this year that have now ended. Look forward to working with you in the future.
    APRIL 2019
    ...thank you for all of your assistance over the years and I hope you can continue to assist in the future!
    MARCH 2019
    We really appreciate you working late Friday and giving your time over the weekend to ensure these materials arrived to us as quickly as possible. I really didn’t think this one would be possible when the request came through to get these in such short notice, somehow you managed it!
    JANUARY 2019
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    2018

    Thank you to all at SEP for the professional and proactive approach in investigating and resolving this issue, much appreciated!!
    DECEMBER 2018
    Good work by Mark Lampert and team. Thanks!
    DECEMBER 2018
    Thanks for sorting the camprofiles at short notice - excellent service!
    NOVEMBER 2018
    Great response! Thank you!
    NOVEMBER 2018
    Thanks for your excellent support.
    OCTOBER 2018
    Thank you, you pulled us out of the...
    OCTOBER 2018
    That is wonderful news. Thank you for pushing the delivery up for us, it is really appreciated.
    OCTOBER 2018
    You are a hero! Thanks
    OCTOBER 2018
    You're a star!!!
    OCTOBER 2018
    Thanks for your great support!
    SEPTEMBER 2018
    Thank you so much. You have been a great help. Far superior to anyone else I have spoke too.
    AUGUST 2018
    We really appreciate your co-operation and extremely professional approach, I’m so glad we found you!
    AUGUST 2018
    Thanks very much for your excellent service offered to date on this matter. I hope that the findings from this trial will indeed lead to more work between us.
    JUNE 2018
    Thanks for a good service!
    JUNE 2018
    Massive thank you also for getting this to us today.
    MAY 2018
    That’s great news. Please pass on our gratitude to all involved in getting them done so soon.
    APRIL 2018
    You should be noted on the sterling service afforded us yesterday... Your swift response (and continued supply) resulted in us continuing production, and not losing huge monies in downtime and backlog – we could potentially have lost around £6500 per hour until the gaskets concerned were available. We really do value your support and continued service to us, and you ALL continue to produce magic when we need!
    MARCH 2018
    I can confirm they are all good... working a treat! Thanks for all your help and getting the first offs turned around so quickly!
    MARCH 2018
    Business with SEP going really, really well, exceptional service!
    FEBRUARY 2018
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    2017

    Thank you so much for getting these parts rushed through so quickly, you were always one of my best suppliers... you haven’t let me down and I really appreciate it!
    DECEMBER 2017
    Many thanks for your help all week but especially on Sunday, this was greatly appreciated!
    NOVEMBER 2017
    Excellent service as always thanks very much!
    NOVEMBER 2017
    Thanks again. You always deliver great service, cheers.
    OCTOBER 2017
    Thanks for all your help over the years, it's a been a pleasure to work with you & your colleagues!
    OCTOBER 2017
    Lifesaver for urgent supply!
    OCTOBER 2017
    Thanks for getting them gaskets out... it really saved my bacon!
    SEPTEMBER 2017
    I owe you guys a debt of gratitude for getting us out of a hole back in March with allowing us to come down & pick up a replacement seal.
    MAY 2017
    Wowsers! That was quick; if only all suppliers were like you.
    APRIL 2017
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    2016

    Thank you email for exceptional service going above and beyond for us and the end user!
    DECEMBER 2016
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